For the amount of information, advice, ideas and examples given, it is excellent value and I would definitely recommend it to anyone considering similar training.
Peter Hornsby E-Learning Manager Qinetiq
Assert Yourself
How to communicate effectively
When people find themselves in pressurised situations, it is natural to react aggressively or to back down and say nothing. Either way, this is likely to result in a negative outcome. To ensure that each exchange an employee may have is positive and productive, everyone needs the confidence and skills to communicate clearly and effectively. Assert Yourself is an engaging, interactive learning experience that helps people develop the skills needed to have a positive influence on their colleagues and customers. By completing the Assert Yourself training, employees will be confident in expressing themselves in a direct and coherent manner that is also respectful of others.
How this course will benefit your organisation
Encouraging your key staff to undertake this training will help their self-esteem. Your organisation will benefit from increased morale and performance levels through improved productivity, performance and staff retention levels from having a happier, less stressful working environment.
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